A deposit of 30% of the total rental is required to reserve your date. Cancellations made at least 5 days in advance can be rescheduled for a future date based on availability. Cancellations made within 24 hrs of the event will forfeit the deposit.

Safety is our top priority. We cannot set up if winds are over 15mph. Light rain is fine, but in the event of thunderstorms, lightning, or high winds, the bounce house must be deflated immediately. If unsafe weather is forecasted, we’ll work with you to reschedule or issue a rain check.

The deposit is 30% of the rental and it is non-refundable, but it can be transferred to a new date if you need to reschedule at least 7 days before your event.

It depends on the unit! Our larger bounce house can accommodate adults, but our mini castles are just for kids ages 1–10. Let us know your guest list and we’ll help guide you to the best fit.

We coordinate drop-off and pick-up to align with your event schedule. Rentals are for up to 8 hours, unless additional time has been arranged in advance. Set-up and tear-down are included — we’ll handle it all!

We can set up on grass, turf, concrete, asphalt, pavers, or indoors. We cannot set up on rocks, gravel, or dirt. A flat, clean space is required for safety and to protect the vinyl. Please also check the size of your rental and allow for enough space.

To keep everything clean and damage-free:

• No shoes, food, drinks, paint, markers, pens, or glitter inside the bounce house.

• Damage beyond normal wear and tear will result in a repair or replacement fee.

A sign will also be placed at the bounce house with rules to remind your guests, but you are responsible to enforce these rules as well. Help us keep the bounce houses beautiful for everyone! 💫

Yes! We’re based in Louisville, KY, but we’re happy to travel. A small travel fee may apply depending on your location. Just send us your event address when booking and we’ll confirm everything!